Last updated: 19 October 2026
1. Who we are
This website and the remote architectural design service offered on it are operated by DIEGO GALVEZ AYUSO LIMITED, a company registered in England and Wales under company number 16847578, trading as Diego Galvez Ayuso.
Registered office: 47 Carnaby Street, London, England, W1F 9PT.
Email: [email protected]
Phone: +44 7418 562937
Website: diegogalvezayuso.co.uk
We are the controller of the personal data described in this policy and process it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data we collect
Information you give us
- Identity and contact details: your name, email address, phone number and correspondence address.
- Property details: the address of the property to be designed, its type and the work you are planning.
- Photos, video and plans of your home: walk-through videos, photographs of rooms and elevations, measurements, existing drawings, title plans and anything else you send so we can survey the property remotely. These may show people, belongings or neighbouring properties.
- Ownership information: confirmation that you own the property or have the owner's authority, and where needed the owner's name and details from title documents, as required for planning and certificate forms.
- Order details: when you place an order through the basket on our website we receive your name, email, phone, property address, town or city, postcode, project comments, the packages chosen, the order total and your preferred payment method.
- Video call content: notes taken during design calls. We do not record calls unless we ask you first and you agree.
- Payment records: invoice amounts and payment status. Card details are entered only on the secure page of the payment provider and are never seen or stored by us.
Information collected automatically
Our website does not use analytics or advertising cookies and does not store basket or form data in your browser. Our hosting provider keeps standard server logs (IP address, browser type, pages requested, time of request) for security and troubleshooting.
3. Purposes and legal bases
| Purpose | Legal basis (UK GDPR Art. 6) |
|---|---|
| Answering enquiries and preparing a quote | Steps taken at your request before entering into a contract |
| Processing your order, surveying the property remotely, producing drawings and 3D visualisations | Performance of a contract |
| Preparing and submitting planning, lawful development and building regulations applications on your behalf | Performance of a contract |
| Sharing your drawings and property information with a structural engineer or other consultant | Consent |
| Invoicing, accounting and tax records | Legal obligation |
| Keeping project files to answer later questions, defend claims and support future work on the same property | Legitimate interests |
| Keeping our website and systems secure | Legitimate interests |
| Recording a design call, or using images of your completed project in our portfolio | Consent |
Where we rely on legitimate interests, we have balanced them against your rights and you may object at any time (see section 9).
5. International transfers
Some of our cloud, email and video call providers may store or access data outside the UK. When this happens we make sure the transfer is protected by UK adequacy regulations, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with the provider's security measures. You can ask us for details of the safeguards in place.
6. How long we keep data
- Enquiries that do not lead to an order: up to 12 months from our last contact.
- Project documentation (drawings, survey photos and video, correspondence, application documents): 6 years after the project ends, and up to 15 years for building regulations drawings, in line with limitation periods for professional liability claims.
- Raw walk-through video: deleted 12 months after final drawings are issued, once it has been converted into survey drawings, unless you ask us to keep it longer.
- Invoices and accounting records: 6 years after the end of the financial year, as required by law.
- Server logs: up to 90 days.
Documents submitted to a council are kept by that council under its own retention rules, which we do not control.
7. Security
Project files are kept in access-controlled cloud storage with encryption in transit and at rest, two-factor authentication on our accounts, and folders shared only with the people working on your project. Personal details entered at checkout on this website are not stored in your browser or sent to any server from the page itself. No system is completely secure, so if a breach affecting your data occurs we will notify you and the ICO where the law requires.
9. Your rights
Under UK GDPR you have the right to:
- Access — receive a copy of the personal data we hold about you.
- Rectification — have inaccurate or incomplete data corrected.
- Erasure — ask us to delete your data where there is no longer a reason to keep it.
- Restriction — ask us to limit how we use your data, for example while a dispute about accuracy is resolved.
- Portability — receive data you provided in a structured, machine-readable format, or have it sent to another provider.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — at any time, where processing is based on consent.
To exercise any right, email [email protected]. We respond within one month and do not charge a fee in most cases. We may ask you to confirm your identity. Please note that we cannot remove documents already published by a council on its planning register; you would need to contact the council directly.
10. Withdrawing consent
If you agreed to us sharing information with a structural engineer, recording a call or showing your project in our portfolio, you can withdraw that consent at any time by email or phone. Withdrawal does not affect anything we did lawfully before it, but it may mean we cannot complete a part of the service that depends on it, such as coordinating structural calculations.
11. Complaints
If you are unhappy with how we handle your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority: ico.org.uk, helpline 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
12. Children
Our services are intended for adults who own or are responsible for a property. We do not knowingly collect data from anyone under 18. Children may appear incidentally in photos or video of a home; we use such footage only for surveying and never publish it.
13. Changes to this policy
We may update this policy when our services or the law change. The current version is always on this page with its "Last updated" date. If a change materially affects how we use data you have already given us, we will tell you by email.